Quality

T-Systems CIS pursues excellence in all of our projects. So our motto is "in time, in budget, in quality".
ISO 9001:2000
For higher efficiency T-Systems CIS management came to a decision to implement a quality management system which corresponds to international quality standards. So ISO 9001:2000 was chosen as a basic standard. And in 2004 ISO 9001:2000 certificate for Resources provision for Software Development was obtained by the company.
Corporate quality standards PM Book, SE Book, SM Book

T-Systems CIS follows the quality standards developed by its mother company. These are corporate project management standard PM Book; software development standard SE Book (Software Engineering Body of our Knowledge) and service management standard SM Book.

T-Systems International corporate standards are based on internationally acknowledged quality standards

PM Book - PMBoK® Guide for project management (by Project Management Institute)
SE Book - CMMi Capability Maturity Model Integration
SM Book - ITIL (IT Infrastructure Library and BS 15000 for IT Service Management )
Following these standards guarantee for our partners and customers

• transparency and controllability of each working stage
• communication through a common vocabulary - we speak the same language with our customer
• repeatability and measurability of all processes
• high quality of our services and products

1. PM Book

The standard is based on Project Management Body of Knowledge (PMBoK®) standard. PMBoK® quality standard contains universally recognized practices of project management. The standard is developed by "Project Management Institute" (www.pmi.org).

PM Book standard can be applied to any project and does not depend on its' type. So the standard is used by T-Systems in every case. PM Book standard observance ensures performing project management activities according to established processes by means of standard instruments and patterns.

2. SE Book (Software Engineering Body of our Knowledge)

SE Book standard is a guideline for T-Systems software developers. It can be applied to all software projects of any size. SE Book is based on CMMi (Capability Maturity Model Integration).

The standard guarantees:

• Increase of project participants professionalism and project performance quality
• Efficiency by a company-wide uniform process
• Increased productivity of individuals through approved processes
• Interconnections to sales and project management
• Communications improvement
• CMMI-conformity. CMMI requires a defined development process

3. SM Book

SM Book standard is a services management handbook based on ITIL methodology. Following SM Book stabdard ensures:

• Absolute customer orientation through account management
• Early and regular communication
• Transparent reporting
• Efficient communication and escalation paths
• Qualified/certified employees
• High special and functional competency